---
title: Actions and approvals
description: How Knowledge proposes Slack messages and Jira changes, and why nothing runs until you approve the exact content — edit it, approve it, or reject it.
---

Knowledge can **propose** changes to Slack and Jira. It can never make them on
its own. Every proposal appears as a card with the exact content; it runs only
when you approve that exact content.

## What can be proposed

| Action | Details |
|---|---|
| **Slack message** | To a channel, private channel or person; optionally as a thread reply. |
| **Create Jira issue** | Project, summary, and optionally description, type, assignee, priority, labels, components, due date and parent. |
| **Update Jira issue** | Any editable issue fields. |
| **Comment on Jira issue** | Issue and comment text. |
| **Move Jira issue** | Issue and target status. |

The expert must have the matching capability — *Propose Slack messages* or
*Propose Jira changes*.

## Approve, edit or reject

Each card has three buttons:

- **Approve** — the action runs through your connection, and the card shows the
  result: sent, created, or the error.
- **Edit** — change the content. An edited proposal is a new proposal; it waits
  for approval again.
- **Reject** — nothing runs.

<div class="phones" markdown>

![A proposed Slack post in a Knowledge answer: "Reminder: dunning copy sign-off is the last blocker for Friday" with Approve, Edit and No](../assets/screens/mobile/ask.webp){ width="585" height="1266" }
/// caption
A proposed Slack post, waiting for approval.
///

</div>

## Why you can trust an approval

- **An approval covers one exact payload.** Change a single character and it's a
  different proposal needing a new approval.
- **Real identities, not guesses.** Slack people and channels, Jira projects and
  issue keys come from your sources, from lookup, or from you — never invented.
- **Nothing runs while the answer is being written.** Proposals are prepared;
  execution happens only on approval.

Approve and reject from the portal or the phone. These are the only Knowledge
controls that change anything outside Ysra.