---
title: Plans and billing
description: Choose a plan, buy extra credits, set up automatic top-ups, manage payment methods and find invoices — and see who can pay in an organisation.
new_in: "2.5"
---

**Billing** is where you manage your plan, extra credits, payment methods,
automatic top-ups and invoices. This page is for whoever pays for an account
or an organisation. Open **Settings → Billing** in the web or desktop app;
everything is paid inside the page. What uses credits is on
[Credits and usage](credits.md).

![The web app's Billing page: the plan, Pro, renews 8 Nov, 8,000 credits a month, with Change plan and Cancel plan; Credits, 32,899 left, with four credit packs; Payment methods with a Visa card marked Default; Automatic top-ups, Off, with Turn on; and Manage billing with Invoices](../assets/screens/web/billing.webp){ width="776" height="855" }
/// caption
Billing in the web app.
///

## How credits are priced

100 credits = $1. A plan adds credits every month, and they end on the renewal
date; extra credits are kept until used. Plan credits are used first.

## Plans

| Plan | Price | Credits each month | For |
|---|---|---|---|
| **Starter** | $20 a month | 1,500 | One person |
| **Pro** | $100 a month | 8,000 | One person |
| **Max** | $300 a month | 25,000 | One person |
| **Team** | $40 a seat, a month | 3,000 a seat, shared by the team | An organisation, 1 to 500 **Seats** |

Without a plan there is no cloud; plans also set cloud hours, machine sizes and
voice minutes. See [Limits and costs](limits.md#cloud-machines).

## Before your first purchase { #withdrawal }

Before you start a plan or buy credits, you tick one box:

> I want my credits available now, and I understand I lose my 14-day right to
> withdraw for credits I use.

The box is required: it lets your credits work at once. The
[Terms](https://ysra.ai/legal/terms) set out the right to withdraw in full.

## Extra credits

Credit packs add credits on top of a plan, or without one, and are kept until
used.

| Credits | Price | Extra |
|---|---|---|
| 2,500 | $25 | — |
| 10,000 | $100 | — |
| 52,500 | $500 | 2,500 (+5%) |
| 220,000 | $2,000 | 20,000 (+10%) |

### Other amount

In the web app, **Other amount** buys credit for any whole-dollar amount from
**$5 to $5,000**, at 100 credits a dollar, with no extra credits. An amount
equal to a pack's price is that pack, extra included. Outside the range, or
not in whole dollars: "Choose an amount between $5 and $5,000, in whole
dollars."

### Buy credits

1. Under **Credits**, choose a pack (or **Other amount**). **Add credits** on
   the Usage page opens the same packs.
2. Under **Pay with**, pick a saved payment method, or **A new card**. Tick
   **Keep this card for next time** to save it. An expired card can't be
   chosen.
3. Choose **Pay**.

| Result | Meaning |
|---|---|
| "2,500 credits added." | The credits are there, in every app |
| "The bank is still confirming the payment." | Added as soon as the bank confirms |
| "The payment didn’t go through, so no credits were added." | Nothing was charged; try another payment method |

## Start a plan

1. Under **Plan**, choose **Choose** on the plan's card.
2. Pick a saved payment method, or enter a new card. The plan renews with this
   card each month.
3. Choose **Start**. The credits are added at once.

If the payment is refused, the plan doesn't start and nothing is charged. Once
on a plan, its row shows the renewal date and monthly credits, with **Change
plan** and **Cancel plan**.

## Change a plan

**Change plan** works both ways; on Team, seats are changed there too.

| Change | When it applies | Payment |
|---|---|---|
| A bigger plan, or more seats | At once; the extra credits are added at once | The difference for the rest of this month, now. Needs a payment method; if refused, nothing changes |
| A smaller plan, or fewer seats | At the next renewal | None now. Until then the plan shows the change coming, with **Keep** to undo it |

> Diagram: A bigger plan or more seats is charged the difference now and is in force at once; a smaller plan or fewer seats starts at the next renewal.

## Cancel or resume

| Situation | What happens |
|---|---|
| You cancel | **Cancel plan** asks first. The plan and its credits stay until the renewal date; nothing is refunded; extra credits are kept |
| Before that date | **Resume plan** keeps the plan |
| After that date | No plan: no monthly credits, no cloud |
| A renewal payment fails | "The last payment didn’t go through. Update the payment method to keep the plan." See [Payment methods](#payment-methods) |

## Payment methods

Up to **10** saved cards. The **Default** is charged for extra credits,
automatic top-ups and plan renewals. Each shows its brand, last four digits
and expiry, or **Expired**; where offered, a **Link** entry shows its email
address.

![Payment methods with one card, Visa •••• 4242, Default, expires 12/30, and Remove; then Automatic top-ups with the form open: When the balance goes under 500 credits, Add 2,500 credits for $25, At most per month $100, the rule read back, and You get an email for every charge](../assets/screens/web/billing-topups.webp){ width="776" height="505" }
/// caption
Payment methods, and automatic top-ups being turned on.
///

| To | Do this |
|---|---|
| Add one | **Add a payment method**, enter the card, **Save**. Tick **Use for charges from now on** to make it the default. The same card twice is kept once |
| Change the default | **Make default** on another one |
| Remove one | **Remove**, then **Remove it**. Removing the default makes another one the default |

The last payment method can't be removed while a plan renews with it: "The
plan renews with this card. Add another card, or cancel the plan first."
Removing the last one also turns automatic top-ups off.

Ysra never sees the full card number: only the brand, last four digits and
expiry are kept. Only the person who pays sees payment methods.

## Automatic top-ups

Automatic top-ups add credits when the balance runs low, so work doesn't stop.
They're **Off** until turned on and need a payment method.

| Setting | Values |
|---|---|
| **When the balance goes under** | A number of credits, from 100 up |
| **Add** | A credit pack, or in the web app **Other amount…** (whole dollars, from $5), each time |
| **At most per month** | A dollar limit, at least one pack's price; nothing is charged past it |

To turn them on: **Turn on**, set the three values, check the rule read back,
then **Turn on**. An email is sent for every charge, for a refused payment, and
when the month's limit is reached.

| Status | Meaning | What to do |
|---|---|---|
| **Off** | Nothing is added automatically | **Turn on** |
| **On** | Credits are added whenever the balance goes under your number | Nothing |
| **Paused** | "The payment was refused, so automatic top-ups are paused." | **Change payment method**, or save the settings again |
| **Limit reached** | "This month’s limit is reached. Credits won’t be added automatically until next month." | **Raise the limit**, or wait for the next calendar month |

A [paused account](#a-paused-account) is never topped up.

## Invoices

Every plan payment, credit pack and automatic top-up has an invoice with its
own number and a PDF, listed under **Manage billing → Invoices**. **View**
opens one; **PDF** downloads it.

![The Invoices list: four invoices dated 8 October 2026 with their number, amount and Paid status, each with View and PDF](../assets/screens/web/invoices.webp){ width="776" height="360" }
/// caption
Invoices in the web app.
///

Each row shows **Date**, **Number**, **Amount** and **Status**: **Paid**,
**Not paid yet** or **Not collected**. A payment that was started but not finished, or refused, has no invoice.

## Who pays in an organisation

An organisation's credits are used by everyone in it.

| Person | Can |
|---|---|
| **Owners**, and anyone an owner gave the **Billing** switch | See and change everything on this page |
| Everyone else, admins included | See credits left and what used them on the Usage page; not change the plan, payment methods or top-ups, nor see invoices. Billing reads "Billing for this account is managed by someone else. Ask them." |

Only an owner gives or takes away Billing. When credits run out, a member's
thread says who to ask instead of offering **Add credits**. See
[Members and roles](organisation.md).

## Billing in each app

| App | What you can do |
|---|---|
| Web app | Everything: **Settings → Billing**, **Settings → Usage** and **Invoices** |
| Desktop app | Everything, in **Settings → Usage** and **Settings → Billing**; cards, payments and invoices open in a secure window of the app |
| Phone, **Settings → Usage** | See credits, the plan, usage, payment methods and top-ups. Nothing is changed from the phone: **Manage subscription** opens Billing in the web app |
| Command line | `ysra usage` (`--json` for scripts); `ysra billing` prints the plan, card and top-up lines and opens Billing in the web app; `ysra billing plans`, `ysra billing credits`; `/usage` and `/billing` in a conversation |

## A paused account

Ysra can pause an account, for example while a payment is disputed with the
bank. Nothing is taken away or deleted.

| Still works | Stops |
|---|---|
| Signing in, reading everything, managing billing | New work that uses credits; running work stops before its next step, with everything kept; automatic top-ups |

Every app shows "This account is paused. Write to support@ysra.ai." and the
sidebar shows **Account paused**. Write to
[support@ysra.ai](mailto:support@ysra.ai); once the account is resumed, tell
Ysra to continue and the work picks up where it paused.

## Related

- [Credits and usage](credits.md) — what costs what, the Usage page, running out.
- [Limits and costs](limits.md) — what each plan includes beyond credits.
- [Members and roles](organisation.md) — owners, admins and the Billing switch.
- [Sign in and where you're signed in](sign-in.md) — account access.