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Plans and billing

Choose a plan, buy extra credits, set up automatic top-ups, manage payment methods and find invoices — and see who can pay in an organisation.

On this page

Billing is where you manage your plan, extra credits, payment methods, automatic top-ups and invoices. This page is for whoever pays for an account or an organisation. Open Settings → Billing in the web or desktop app; everything is paid inside the page. What uses credits is on Credits and usage.

The web app's Billing page: the plan, Pro, renews 8 Nov, 8,000 credits a month, with Change plan and Cancel plan; Credits, 32,899 left, with four credit packs; Payment methods with a Visa card marked Default; Automatic top-ups, Off, with Turn on; and Manage billing with Invoices

Billing in the web app.

How credits are priced#

100 credits = $1. A plan adds credits every month, and they end on the renewal date; extra credits are kept until used. Plan credits are used first.

Plans#

Plan Price Credits each month For
Starter $20 a month 1,500 One person
Pro $100 a month 8,000 One person
Max $300 a month 25,000 One person
Team $40 a seat, a month 3,000 a seat, shared by the team An organisation, 1 to 500 Seats

Without a plan there is no cloud; plans also set cloud hours, machine sizes and voice minutes. See Limits and costs.

Before your first purchase#

Before you start a plan or buy credits, you tick one box:

I want my credits available now, and I understand I lose my 14-day right to withdraw for credits I use.

The box is required: it lets your credits work at once. The Terms set out the right to withdraw in full.

Extra credits#

Credit packs add credits on top of a plan, or without one, and are kept until used.

Credits Price Extra
2,500 $25 —
10,000 $100 —
52,500 $500 2,500 (+5%)
220,000 $2,000 20,000 (+10%)

Other amount#

In the web app, Other amount buys credit for any whole-dollar amount from $5 to $5,000, at 100 credits a dollar, with no extra credits. An amount equal to a pack's price is that pack, extra included. Outside the range, or not in whole dollars: "Choose an amount between $5 and $5,000, in whole dollars."

Buy credits#

  1. Under Credits, choose a pack (or Other amount). Add credits on the Usage page opens the same packs.
  2. Under Pay with, pick a saved payment method, or A new card. Tick Keep this card for next time to save it. An expired card can't be chosen.
  3. Choose Pay.
Result Meaning
"2,500 credits added." The credits are there, in every app
"The bank is still confirming the payment." Added as soon as the bank confirms
"The payment didn’t go through, so no credits were added." Nothing was charged; try another payment method

Start a plan#

  1. Under Plan, choose Choose on the plan's card.
  2. Pick a saved payment method, or enter a new card. The plan renews with this card each month.
  3. Choose Start. The credits are added at once.

If the payment is refused, the plan doesn't start and nothing is charged. Once on a plan, its row shows the renewal date and monthly credits, with Change plan and Cancel plan.

Change a plan#

Change plan works both ways; on Team, seats are changed there too.

Change When it applies Payment
A bigger plan, or more seats At once; the extra credits are added at once The difference for the rest of this month, now. Needs a payment method; if refused, nothing changes
A smaller plan, or fewer seats At the next renewal None now. Until then the plan shows the change coming, with Keep to undo it
A BIGGER PLAN OR MORE SEATS A SMALLER PLAN OR FEWER SEATS You choose a bigger plan You choose a smaller plan The difference is charged now for the rest of this month, to your default payment method This month stays as paid the plan shows what comes next Its credits are added at once and the new plan is in force The new plan starts next month with that plan's credits 1 2 1 2
A bigger plan or more seats is charged the difference now and is in force at once; a smaller plan or fewer seats starts at the next renewal.

Cancel or resume#

Situation What happens
You cancel Cancel plan asks first. The plan and its credits stay until the renewal date; nothing is refunded; extra credits are kept
Before that date Resume plan keeps the plan
After that date No plan: no monthly credits, no cloud
A renewal payment fails "The last payment didn’t go through. Update the payment method to keep the plan." See Payment methods

Payment methods#

Up to 10 saved cards. The Default is charged for extra credits, automatic top-ups and plan renewals. Each shows its brand, last four digits and expiry, or Expired; where offered, a Link entry shows its email address.

Payment methods with one card, Visa •••• 4242, Default, expires 12/30, and Remove; then Automatic top-ups with the form open: When the balance goes under 500 credits, Add 2,500 credits for $25, At most per month $100, the rule read back, and You get an email for every charge

Payment methods, and automatic top-ups being turned on.

To Do this
Add one Add a payment method, enter the card, Save. Tick Use for charges from now on to make it the default. The same card twice is kept once
Change the default Make default on another one
Remove one Remove, then Remove it. Removing the default makes another one the default

The last payment method can't be removed while a plan renews with it: "The plan renews with this card. Add another card, or cancel the plan first." Removing the last one also turns automatic top-ups off.

Ysra never sees the full card number: only the brand, last four digits and expiry are kept. Only the person who pays sees payment methods.

Automatic top-ups#

Automatic top-ups add credits when the balance runs low, so work doesn't stop. They're Off until turned on and need a payment method.

Setting Values
When the balance goes under A number of credits, from 100 up
Add A credit pack, or in the web app Other amount… (whole dollars, from $5), each time
At most per month A dollar limit, at least one pack's price; nothing is charged past it

To turn them on: Turn on, set the three values, check the rule read back, then Turn on. An email is sent for every charge, for a refused payment, and when the month's limit is reached.

Status Meaning What to do
Off Nothing is added automatically Turn on
On Credits are added whenever the balance goes under your number Nothing
Paused "The payment was refused, so automatic top-ups are paused." Change payment method, or save the settings again
Limit reached "This month’s limit is reached. Credits won’t be added automatically until next month." Raise the limit, or wait for the next calendar month

A paused account is never topped up.

Invoices#

Every plan payment, credit pack and automatic top-up has an invoice with its own number and a PDF, listed under Manage billing → Invoices. View opens one; PDF downloads it.

The Invoices list: four invoices dated 8 October 2026 with their number, amount and Paid status, each with View and PDF

Invoices in the web app.

Each row shows Date, Number, Amount and Status: Paid, Not paid yet or Not collected. A payment that was started but not finished, or refused, has no invoice.

Who pays in an organisation#

An organisation's credits are used by everyone in it.

Person Can
Owners, and anyone an owner gave the Billing switch See and change everything on this page
Everyone else, admins included See credits left and what used them on the Usage page; not change the plan, payment methods or top-ups, nor see invoices. Billing reads "Billing for this account is managed by someone else. Ask them."

Only an owner gives or takes away Billing. When credits run out, a member's thread says who to ask instead of offering Add credits. See Members and roles.

Billing in each app#

App What you can do
Web app Everything: Settings → Billing, Settings → Usage and Invoices
Desktop app Everything, in Settings → Usage and Settings → Billing; cards, payments and invoices open in a secure window of the app
Phone, Settings → Usage See credits, the plan, usage, payment methods and top-ups. Nothing is changed from the phone: Manage subscription opens Billing in the web app
Command line ysra usage (--json for scripts); ysra billing prints the plan, card and top-up lines and opens Billing in the web app; ysra billing plans, ysra billing credits; /usage and /billing in a conversation

A paused account#

Ysra can pause an account, for example while a payment is disputed with the bank. Nothing is taken away or deleted.

Still works Stops
Signing in, reading everything, managing billing New work that uses credits; running work stops before its next step, with everything kept; automatic top-ups

Every app shows "This account is paused. Write to support@ysra.ai." and the sidebar shows Account paused. Write to support@ysra.ai; once the account is resumed, tell Ysra to continue and the work picks up where it paused.

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